Customer Care Executive

FedEx Express
Experience : 0 to 3 Years
Education : 12th Pass (HSE)
Location : Mumbai
Per Month: Rs. 15,000 - Rs. 20,000
Job Role : BPO / Customer care (Domestic)
Posted on 16 Nov 19
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Job DescriptionLast Date 16 Dec 19

1. Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer’s requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each calls in accordance with FedEx standards.
2. Provides general advice and information to external customers regarding specific aspects of FedEx services, shipping solutions & requirements.
3. Identifies and progresses potential revenue and automation opportunities from inbound customer calls. Documents all relevant details using the agreed local procedure.

Job Type : Full Time
Interview Type : Face to Face Interview
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