1. Responds to shipping related customer calls (bookings, quotations, supply requests, package status). Clarifies the Customer’s requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each calls in accordance with FedEx standards. 2. Provides general advice and information to external customers regarding specific aspects of FedEx services, shipping solutions & requirements. 3. Identifies and progresses potential revenue and automation opportunities from inbound customer calls. Documents all relevant details using the agreed local procedure.