Customer Care Executive

Indira IVF Hospital
Experience : 1 to 3 Years
Education : BA
Location : Mumbai(Borivali East )
Per Month: Rs. 12,000 - Rs. 15,000
Job Role : BPO / Customer care (Domestic)
Posted on 16 Nov 19
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Job DescriptionLast Date 16 Dec 19

1) Managing incoming calls and patient inquiries.
2) Identifying and assessing patients needs to achieve satisfaction.
3) Handle patient complaints, provide appropriate solutions and alternatives
within the time limits.
4) Keep records of patient interactions, recording details of inquiries, complaints,
and comments etc.
5) Resolve patient complaints via phone, email, mail or social media.
6) Should be proficient in Listening Skills, Phone Skills, Multitasking, Patience

Job Type : Full Time
Interview Type : Face to Face Interview
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