. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
2. Maintaining records of transactions and interactions.
3. Appropriate and timely follow-ups wherever required.
4. Escalate unresolved queries to respective departments for accurate redressal
5. Responsible for answering queries and assisting customers through chat. Should possess the skills to be able to handle queries from customers in a professional, clear, and concise manner.
6. Good communication skills
7. Good listening and problem solving skills
8. Ability to take and handle stress and pressure
