Resolves customer query / Complaints / problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved
Acting as a direct contact between the company and its existing and potential markets/Clients
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Work successfully in a team environment as well as independently
Ability to concentrate follow customers issues without distraction to resolution