Customer Care Executive

7Oves Consultant
Experience : 0 to 10 Years
Education : 12th Pass (HSE)
Location : Mumbai
Per Month: Rs. 12,000 - Rs. 15,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

Manage daily activities of customer portals and specific protocols and maintain efficient customer care services.

Evaluate all orders and monitor all specific conditions in same.

Analyze processes, inform supervisor on issues that aggravate customer complaint and recommend resolution.

Manage customer requirement through various compliance manuals and portal updates and present it to supervisor.

Collaborate with various customers and departments and provide efficient customer care.

Assist customer through telephone and provide necessary services.

Administer customer inquiries, maintain records of shipment and ensure delivery proofs for products.

Maintain dispatch details of products, process order and time and inform customer of status.

Job Type : Full Time
Interview Type : Face to Face Interview
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