Job Summary
Effectively manage large amounts of incoming calls & Also
efficient to make outbound calls daily.
Effectively manage customer complaints on email and
provide a resolution to customer queries via email.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and
interactive communication
Provide accurate, valid and complete information by using
the right methods/tools
Handle complaints, provide appropriate solutions and
alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions.
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
