Responsibilities:1. To assist customers with queries related to their order status, available products, dispatch details, payment details, etc via Emails and deal with multiple customers at the same time.2. Managing of the Returns and Refunds Process3. To manage Social media (facebook, twitter) and App queries4. Coordinating with different courier partners, to get an update on the delivery status etc5. To manage all daily tasks and duties related to the process with strict compliance to guidelines.6. Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experienceWe're looking for someone who has :1. Customer service experience from 6 months to 1 year (Email background preferable)2. Ecommerce background preferred3. Willing to work 6 days (flexible weeklyoff)4. Ability to use multiple system for Information
