Customer Care Executive

Openings India
Experience : 0 to 5 Years
Education : 12th Pass (HSE)
Location : Noida
Per Month: Rs. 13,000 - Rs. 18,000
Posted on 30 Nov 19
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Job DescriptionLast Date 30 Dec 19
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level
Job Type : Full Time
Interview Type : Face to Face Interview
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