Job Role : BPO / Customer care (Domestic , International , Voice , Non voice)
Posted on 04 Dec 19
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Job DescriptionLast Date 04 Jan 20
Job Summary
Answer calls / Incoming Messages professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Contact customers who are struggling to prescribe them the right product.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
