Customer Care Executive

Global info. tech.
Experience : 0 to 1 Years
Location : Noida(DLF Phase 4 , Golf Course Road , Greater Noida , Noida City Centre, Sector 15, Noida , Sector 18, Noida , Sector 25, Noida , Sector 29, Noida , Sector 38, Noida , Sector 50, Noida, Sector 62, Noida , Noida-Others)
Per Month: Rs. 15,000 - Rs. 20,000
Job Role : BPO / Customer care (Domestic , International , Voice , Non voice)
Posted on 04 Dec 19
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Job DescriptionLast Date 04 Jan 20

Job Summary

  • Answer calls / Incoming Messages professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Contact customers who are struggling to prescribe them the right product.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Desired skills & expertise:

  • Fluent English
  • Previous experience in Customer Service
  • Multi - Tasking
  • Skilled in Microsoft Word, Excel etc.

Salary | Industry Best Standards | 15K on wards

Job Types: Full-time, Walk-In

Salary: ₹15,000.00 to ₹20,000.00 /month

Experience:

  • Customer Service\ Sales: 1 year (Preferred)

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)
Job Type : Full Time
Interview Type : Face to Face Interview
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