Cogenthub Pvt. Ltd jobs - Customer Care Executive/Senior Customer Care Executives

Designation: Customer Care Executive/Senior Customer Care Executives

Responsibilities:-

·         Manage large amounts of outbound calls in a timely manner

·         Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·         Seize opportunities to upsell products when they arise

·         Build sustainable relationships and engage customers by taking the extra mile

·         Meet personal/team qualitative and quantitative targets

Requirements and Skills:-

·         Previous experience in a customer support role

·         Strong phone and verbal communication skills along with active listening

·         Familiarity with CRM systems and practices

·         Should have good convincing skills, be energetic and presentable

Process:-

·          Australia Energy

·         UK Telecom

·         UK Survey

·         Us – Ed Tech

Shift Timing: Australia Energy 5:00 am to 2:00 pm and at Daylight Savings timings will be 5:30 am to 2:30 pm (Pick UP Provided)

UK Timings: 2:00 pm to 11:00 pm (Drop Provided)

US Timings: 9 pm to 6 pm (Drop Provided)

Working Days: Monday to Friday

Salary: 12k to 17k in hand (Depending upon the experience)

Experience:Fresher(with excellent communication skills) to 3 years

Benefits:-

·         PF & ESIC Facilities

·         Lucrative Incentive Structure

·         On time salary

·         Pick & Drop facilities are Available