Mitchell Fair & White Pvt. Ltd. jobs - Customer Care Expert

Customer Care Expert

Mitchell Fair & White Pvt. Ltd.
experience 0 to3 Years
salary Salary not disclosed
Posted: 5 Years ago
Applications:
Openings: 1

Job Description

Roles and Responsibilities:

1. Resolve customer queries on phone, e-mail and WhatsApp / Live Chat

2. Handle incoming phone calls and make order confirmation calls to customers

3. Resolve customer complaints with a positive attitude

4. Define SLA for outbound chat and phone calls process

5. Custodian of Brand Mitchell and shall engage premium customers time to time.

a. Calling to customers for promotional offer

b. Follow up with Customers for repeat/refills/pending purchase

6. Help Online Team to achieve monthly sales target per month

7. Reply to customers on Website/FB/Instagram/Marketplace etc

8. Handling Orders and Logistics/Shipments via Shopify Platform

9. Creating Orders for customers on request

10. Creating customer accounts on request

11. Maintaining DSR (Daily Sales Report), NDR (Non-Delivery Report)

12. Business/Bulk/Gifting enquiries


Job Particulars

Role  BPO / Customer care
Who can apply Freshers and Experienced (0 to3 Years )
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 402264
State Maharashtra
Country India

About Company

Mitchell Fair & White Pvt. Ltd.
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