Kannada and Hindi Proficiency is must
1. Provide prompt and efficient customer support via phone, email, and chat channels, resolving issues and answering inquiries with a friendly and professional approach.
2. Assist customers in navigating our products and services, providing accurate information and troubleshooting technical problems.
3. Collaborate with cross-functional teams to ensure seamless customer experiences and contribute to process improvement initiatives.
4. Maintain detailed customer records and update databases with relevant information to facilitate efficient follow-up and resolution of issues.
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents