• Position: Customer Care
• Process: Chat process
• (Fashion cosmetic brand)
• Need Only Female's candidate
• Shift - 24/7 any (9Hour shift)
• Night shift
• Need excellent written/verbal English communications.
• 5days Working (2 Rotational Off)
• HSC with 6month BPO Experience
• Graduate fresher
• Salary:- 1st Slab :- 16.8k in-hand• 2nd slab :- 18k In-hand plus Traveling allowance 2.5k and other incentives also there.
• *Transport:- In Night after 8.30pm Home Drop and Day time will get central pickup from Andheri or Ghatkopar station
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality