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Customer Care Officer

Apidel Technologies
Experience : 1 to 4 Years
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Chennai(Taramani )
Per Month: Rs. 15,000 - Rs. 25,000
Posted on 17 Sep 19
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Job DescriptionLast Date 16 Nov 19

Job Description:

·         Candidates should have 1-4 Years of experience in BPO operation preferably into BFSI domain.

·         Contextual application of business rules that involves judgement.

·         Follow clearly established and defined procedures.

·         Referring cases for further information if information provided is not sufficient.

·         Taking action based on process notes.

·         Accounting of financial entries into General Ledger, Tracking of entries ageing beyond predefined   standards, Proofing of accounts.

·         Balancing NPS and ensuring a positive customer experience while managing / minimizing operating losses.


Knowledge / Experience:

·         Basic knowledge on Cards Operations would be helpful but not required.

·         Basic Accounting knowledge.

·         1-3 years experience in banking operations.


Competencies / Skill set requirements:

·         Strong written communication skills.

·         Detail orientated.

·         Ability to conduct logical investigations.

·         Ability to work with concepts and with minimal assistance.

·         Ability to work equally well independently and within a team.

·         Excellent time management skills.

·         Proficient in Microsoft office tools.

·         Good key board / typing skills.

·         Excellent Communication.

 

Note: Cab facility is provided

Job Type : Full Time
Interview Type : Written-test, Face to Face Interview
Company Description
The foundation stone for Apidel was laid in 2012, with the basic principles of infinity, long term vision and continuous progress in achieving its vision and mission of being the preferred staffing partner for all its client requirements. Apidel is progressively spreading its wings to cater various market segments & LOBs like Information Technology, Healthcare, Pharmaceutical, Analytics, Banking and Financial Services. Rhetorically, with over 3000+ employees placed in the United States and India, we are known for providing the best staffing experience and taking great care of our clients and employees. An E-verified Employer committed to Equal Employment Opportunity, Apidel is a team of technology and recruiters with expertise in various key industry domains such as IT, Healthcare, Pharmaceutical, Engineering, Analytics and BFSI. 
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