Apidel Technologies jobs - Customer Care officer

Job Description:

·         Candidates should have 1-4 Years of experience in BPO operation preferably into BFSI domain.

·         Contextual application of business rules that involves judgement.

·         Follow clearly established and defined procedures.

·         Referring cases for further information if information provided is not sufficient.

·         Taking action based on process notes.

·         Accounting of financial entries into General Ledger, Tracking of entries ageing beyond predefined   standards, Proofing of accounts.

·         Balancing NPS and ensuring a positive customer experience while managing / minimizing operating losses.

Knowledge / Experience:

·         Basic knowledge on Cards Operations would be helpful but not required.

·         Basic Accounting knowledge.

·         1-3 years experience in banking operations.

Competencies / Skill set requirements:

·         Strong written communication skills.

·         Detail orientated.

·         Ability to conduct logical investigations.

·         Ability to work with concepts and with minimal assistance.

·         Ability to work equally well independently and within a team.

·         Excellent time management skills.

·         Proficient in Microsoft office tools.

·         Good key board / typing skills.

·         Excellent Communication.

Note: Cab facility is provided