HRH NEXT jobs - Customer Care officer

Job Description for CCE

No of Positions: 100

Designation: Customer care executive                                            

Location: Abids, Hyderabad

Languages : Telugu, Hindi & English

Qualification: Undergraduates/Graduates

Experience : Fresher/ Experienced

Shifts : Rotational  

Key Roles and Responsibilities :

• Managing Inbound and/or outbound calls

• Following various communication scripts when speaking to a customer;

• Identifying customer needs, answering questions and providing solutions/alternatives to issues;

• Upselling products and services wherever possible;

• Building sustainable customer relationships;

• Keeping records of all conversations organized;

• Building product knowledge; and improving performance and achieve targets.

• Maintaining and improving quality results by adhering to standards and guidelines.

• Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

• Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.

• Flexible: Agents have to be able to adapt to unique customer queries and situations.

• Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

• Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.

• Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.

• Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.

Desired Candidate Profile 

• Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply

• Fluency in communication(English/Hindi/Telugu)

• Familiar with MS Office Tools

• Have a good attitude - should be committed to the work

• Can-do attitude with ability to manage multiple tasks in tight timeline frames.

• Ability to work independently with strong attention to detail and quality.

• Must be patient and a good listener to answer customer query and concerns.

• Excellent customer handling and customer engagement skills.