Excellent Communications and Inter-Personal Skills
Should have good command on English (Written and Oral)
The Job Role and Responsibilities The primary responsibilities of a Customer Service Executive would be :
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.
The major skills and competencies that employers look for in a candidate are:
Good communications skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure
Exhibiting patience in order to appease the most difficult clients
Following through on inquiries to ensure completion and satisfaction
Managing the performance of others seriously but tactfully
Negotiating acceptable terms for both the company and the customer
Solving problems creatively when easy solutions aren’t available
BALJ Technology is one of the best website development companies offering the most trusted service throughout the USA and Canada. With the experience of more than 10 years and thousands of the satisfied customers, BALJ technology has now become the priority of clients for website design, website development, e-commerce solution, mobile website development, software development, internet marketing, and great content marketing services. Other information having a vision of providing the best website design and development services to the clients worldwide, BALJ Technology was started by a group of expert developers and designers. We have been converting the ideas into reality and presenting them online.