BALJ Services Private Limited jobs - Customer Care officer

Salary- 15k - 18k CTC

• Rotational Night Shift
• Any 12th or Graduate
• Any Fresher or Experienced
• Excellent Communications and Inter-Personal Skills
• Should have good command on English (Written and Oral)

The Job Role and Responsibilities
The primary responsibilities of a Customer Service Executive would be :

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Competencies and Skills Required
Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. 

The major skills and competencies that employers look for in a candidate are:

• Good communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• Exhibiting patience in order to appease the most difficult clients
• Following through on inquiries to ensure completion and satisfaction

• Managing the performance of others seriously but tactfully
• Negotiating acceptable terms for both the company and the customer
• Solving problems creatively when easy solutions aren’t available