Webvio Technologies Private Limited jobs - Customer Care officer

 Important/ Mandatory Note -:

• Candidates who have are pursuing higher secondary are not allowed. Minimum 10+2 is mandatory.
•  Night Shift is mandatory .

 Candidates would be required to Work From Office only.

•   It is mandatory to have excellent English communication skill to be eligible for this voice role.

Eligibility Criteria:  Candidate must be a resident of India, Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) with excellent English communication skill.

Knowledge & Skills Required

Desired skills:

·         Action oriented, self-disciplined and organized

·         Effective time management skills and ability to prioritize work time to ensure productivity and department standards

·         Ability to communicate clearly with both internal and external customers

·         Excellent comprehension skills - ability to clearly understand and address customer issues appropriately

·         Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses

·         Excellent Communication skills

Preferred Criteria:

·         Should be self-driven, motivated and task driven individual who can learn fast.

·         Should ensure 'Work-like' environment with no disturbance during the work hours.

·         The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

·         Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

·         Ability to empathize with and prioritize customer needs

·         Demonstrates interpersonal skills with a diverse customer base

·         Demonstrates conflict resolution, negotiation, and de-escalation skills

·         Demonstrates ownership to resolve challenging customer issues, escalating when necessary

·         Ability to determine customer needs and provide appropriate solutions

·         Maintain regular and reliable attendance, including the daily schedule as assigned

·         Flexible with the working schedule; may be expected to work weekends, holidays and events

Problem Solving Skills:

·         Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

·         Ability to approach problems logically and rationally

·         Action oriented and self-disciplined

·         Organized and detail-oriented

·         Ability to quickly and effectively prioritize work time in various departments to meet business need

·         Ability to maintain composure in highly escalated situations