Customer Care officer jobs in Navi Mumbai at Winfort services

Customer Service Associate Job Responsibilities :

Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

Extremely Customer Centric
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Maintains customer records by updating account information/ on call notes (post call allowed)
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information (post shift / pre shift huddle expectation)
Contributes to team effort by accomplishing related results as needed
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

The primary responsibilities of a Customer Service Associate would be :

Answer calls/emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken. Process orders, forms and applications
Follow up to ensure that appropriate actions were taken on customers' requests
Refer unresolved customer grievances or special requests to designated departments for further investigation
Follow the set KRA’s/KPI’s without any excuses

Competencies and Skills Required

Customer Service Associates plays a critical role in providing an interface between customers and the company. Hopscotch is looking for good communications skills, interpersonal skills and should be able handle stress well.
The associate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.
Good communications skills, Ability to listen and active problem solving skills, Good interpersonal skills

We understand that our clients operate in a challenging and ever shifting landscape – an environment where the focus is on creating shareholder value through continuous disruptive innovation. In other words – 'making the impossible, possible'.

For such organisations, the talent they target is critical to their success. Such talent is rare, and everyone wants it. The process of identifying and convincing such talent to consider new opportunities on our client's behalf is where our expertise lies.

Winfort was formed in 1996 and has been working with leading organisations across various industry verticals globally. We focus mainly on middle and senior management positions.

Our clients are leaders – defined not just by size, but in terms of innovation and a desire to exploit the landscape within their sectors. A lot of them are prominent brand names. We are equally passionate about our client centric approach, and of making a tiny contribution towards maximising shareholder value for our clients.

We are particular and transparent when choosing to work with clients and are normally amongst the top 3 vendors in most of our client organisation. Where we are not able to add value, we withdraw gracefully in order to focus our resources on clients with whom we can work strategically and contribute value. This passionate, strategic client centric approach along with our seamless execution is the reason that most of our new business comes through client referrals. It also helps us win client awards.

Our organisation is underpinned by five core philosphies. Just as with clients, we are equally passionate about our employees and the environment we need to create for them to be successful. Since we are a growing organisation, we are equally hungry for exceptional talent ourselves – people who are looking for an exciting and challenging environment in order to grow and be amongst the best.

So whether you want to work with us or for us, please do and let's explore possibilities together.