Assembly Luggage jobs - Customer Care Operations

JD’s listed as per current priority:

Customer Care Operations:

• Involves interacting (emails, chats and calls) with customers to resolve queries or concerns they may have.

• Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of. 

• Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.

• Developing and maintaining standard operating procedures for common situations.

• Preparing performance reports by collecting and analyzing data from the customer service functions.

• Specifying and building tools to improve the speed and quality of support.

Requires people to have decent communication skills both in written and spoken English.

Candidates with call centre/customer care experience of up to 2 years, in an ecommerce setup would be preferred.

Freshers with an inclination to build their career in this space can also apply.