American Express jobs - Customer Care Professional

Customer Care Professional

American Express
experience 0 to 3 Years
salary Salary not disclosed
qualification
share this job
save job
Job is expired
Posted: 3 Years ago
Views: 1
Applications: 4
Openings: 1

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.

Job Description

Function Description:

Eye For Detail Recognizes Knowledge Gaps & Researches To Respond Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
  • Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.
  • Deliver To The Employees, Customer And Shareholder Metrics As Per Goals.
  • Adherence To Quality And Compliance Guidelines
  • Communicates Effectively, Oral As Well As Written Ability to recognize tone and mood of customer through written and voice communication.
  • Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication. 

Purpose Of The Role

Ability to Address 2-3 conversations simultaneously

Responsibilities

Ability To Comprehend & Respond To All Customer Queries (Through Chat) With Immediate Resolution (Real Time) To Ensure Customer Satisfaction.

Minimum Qualifications

Critical Factors to Success:

Deliver To The Employees, Customer And Shareholder Metrics As Per Goals

Past Experience

Mandatory Chat Experience of at least one year

Academic Background

Graduate

Functional Skills/Capabilities
  • Strong Interpersonal, Communication & Writing Skills Accompanied By Quick Comprehension & Clear Articulation
  • Change Management Ability Demonstrated Ability To Work Effectively Within A Team Environment.
  • Ability To Take Independent Decision & Meet Stringent Deadlines
  • Typing Speed (25- 35 Words/Minute)
  • Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability To Toggle Between Screens/Tools

Behavioral Skills/Capabilities

Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id510358
StateHaryana
Country India

About Company

American Express


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Similar Jobs
experience Fresher
locationGurgaon
salary 30,000 - 75,000 Per Month
2 Hours ago
Quick Apply
Customer Support Executive
SMARTTECHINTERNATIONAL
experience Fresher
locationHyderabad,Gurgaon,Bangalore
salary 15,000 - 16,000 Per Month
2 Days ago
Quick Apply
Relationship Manager
FRESHERSWORLDCOM
experience Fresher
locationGurgaon
salary 30,000 - 75,000 Per Month
4 Days ago
Quick Apply
Desktop Support Engineer
CLIENT OF FRESHERSWORLD
experience Fresher
locationGurgaon
salary 30,000 - 75,000 Per Month
18 Days ago
Quick Apply
Relationship Manager
CASSIUS TECHNOLOGIES
experience Fresher
locationGurgaon
salary 48,000 - 78,000 Per Month
1 Month ago
Quick Apply
experience 1 to 3 Years
locationDelhi,Gurgaon
salary 25,000 - 45,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF FRESHERSWORLD
experience Fresher
locationGurgaon
salary 48,000 - 78,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CASSIUS TECHNOLOGIES
experience Fresher
locationGurgaon
salary 48,000 - 78,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF TEAMLEASE SERVICE LTD
experience Fresher
locationGurgaon
salary 45,000 - 75,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF FRESHERSWORLD
experience Fresher
locationGurgaon
salary 48,000 - 78,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF HR TECH
experience Fresher
locationGurgaon
salary 45,000 - 90,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF CASSIUS TECHNOLOGIES
experience Fresher
locationGurgaon
salary 30,000 - 80,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF TEAMLEASE SERVICE LTD
experience Fresher
locationGurgaon
salary 45,000 - 75,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF TEAMLEASE SERVICE LTD
experience Fresher
locationGurgaon
salary 45,000 - 75,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF HR TECH
experience Fresher
locationGurgaon
salary 45,000 - 90,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF FRESHERSWORLD
experience Fresher
locationGurgaon
salary 48,000 - 78,000 Per Month
1 Month ago
Quick Apply
Telesales Executive
GROWTH MASTER
experience Fresher
locationGurgaon
salary 14,000 - 22,000 Per Month
1 Month ago
Quick Apply
Tele Caller
CLIENT OF CASSIUS TECHNOLOGIES
experience Fresher
locationDelhi,Faridabad,Gurgaon,Ghaziabad,Noida
salary 30,000 - 45,000 Per Month
1 Month ago
Quick Apply
Relationship Manager
CLIENT OF FRESHERSWORLD
experience Fresher
locationGurgaon
salary 45,000 - 75,000 Per Month
1 Month ago
Quick Apply
experience Fresher
locationGurgaon
salary 30,000 - 75,000 Per Month
1 Month ago
Quick Apply
left slide     right slide
Jobs By LocationVIEW ALL
Active Jobs By Role
Accountant (3638) Admin (20) Agriculture and Dairy (0) Architect (572) Bartender (0) Beauticians / Spa (16) Bouncer (0) BPO / Customer care (26431) Caretaker / Nanny (0) Carpenter (1) Cashier (1) Cleaner / Washer (0) Construction / Laborer (1) Content Writer (581) Cook / Chef (73) Counsellor (242) Data Entry / Back Office (16093) Data Analytics (2) Design / Animation (2995) Delivery (88) Digital marketing / SEO (898) Draughtsman/Draftsman (0) Doctor / Physician (76) Driver (7) Electrician (5) Engineer (39369) Engraver (0) Event Planner (0) Fire Fighter (1) Fitter (2) Gardener(Mali) (0) Ground Staff (3) Hospitality Executives (297) Housekeeping (8) HR (1703) Insurance Consultant (0) IT Hardware Engineer (1958) IT - Mobile Developer (2903) IT Software-Engineer (22962) IT Software-QA/Tester (19) Lab Technician (1) Language Translator (1) Legal (2) Librarian (0) Management Trainee (1279) Mechanic (470) Media / Journalism (294) MIS Executive (7) Moulder (0) Nurse (570) Nutritionist / Dietician (0) Office Assistant / Helper (9) Operations (9) Operator / Machinist (3) Packager (2) Painter (0) Pharmacist / Medical Rep (849) Photographer / Videographer (1) Physiotherapist (1) Research/JRF/SRF (67) Plumber (0) Receptionist / Front Office (1094) Retail / Store Executive (204) Rigger (0) Sales / Marketing (6808) Security / Guards (5) Sports Trainer (0) Tailor/ dress designer (90) Teacher (335) Tool & Die Maker (2) Tourist Guide (0) Trainer (10) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (4) Welder (1) Others (732)
safety tipsSafety Tips
Teamlease does not charge any kind of payment for a job.
get job tipsHow to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.