Advatix APAC Logistics Pvt Ltd jobs - Customer Care Representative

Responsibilities:

· Maintaining a positive, empathetic and professional attitude towards customer at all times.

· Responding promptly to customer inquiries

· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

· Keeping record of customer interaction, transactions, comments and complaints.

· Communicating and coordinating with colleagues as necessary

· Manage large amounts of incoming calls

· Providing feedback on the efficiency of the customer service process

· Identify and assess customers' needs to achieve satisfaction

· Go the extra mile to engage customers

Requirements:

· Experience of working in US process

· Experience working with customer service

· Ability to stay calm when customers are stressed or upset

· Comfortable using computers

· Strong phone contact handling skills and active listening

· Familiar with CRM systems and practices

· Excellent communication and presentation skills

· Ability to multi-task, prioritize and manage time effectively