KuehneNagel jobs - Customer Care Representative

Customer Care Representative

KuehneNagel

Mumbai

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Role
Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Responsibilities

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center
Establish and strengthen operational relation to customer contact(s) through daily interaction and regular care visits
To qualify customer inquiries and provide quotations within the given price band and in line with the national leeway in decision-making
To follow-up on and close quotations to expand the share of wallet
To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order
To ensure complete and correct customer contact data, service data and changes in KN systems
To document, resolve and analyze all complaints. Identify, share and eliminate root causes
To create, review and refine customer reports

Your Skills And Experiences