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KuehneNagel jobs - Customer Care Representative

Customer Care Representative

KuehneNagel

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

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Posted: 2 Months ago

Job is expired

Job Description

Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Role
Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Responsibilities

To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center
Establish and strengthen operational relation to customer contact(s) through daily interaction and regular care visits
To qualify customer inquiries and provide quotations within the given price band and in line with the national leeway in decision-making
To follow-up on and close quotations to expand the share of wallet
To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order
To ensure complete and correct customer contact data, service data and changes in KN systems
To document, resolve and analyze all complaints. Identify, share and eliminate root causes
To create, review and refine customer reports

Your Skills And Experiences

Minimum graduate from a recognised university
Good Communication skills
Working Experience in Freight forwarding industry in handling sea logistics

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Job Particulars

Role BPO / Customer care

Job TypeFull Time

Hiring Process Face to Face Interview

About Company

Kuehne+Nagel

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KuehneNagel recruiting Customer Care Representative Experienced(0 to 0.5 Years) candidates candidates nearby Mumbai,.KuehneNagel vacancies for Customer Care Representative is recruited through Written-test, Face to Face Interview etc.
KuehneNagel Company recruits a lot of Experienced(0 to 0.5 Years) candidates candidates every year based on the skills . The candidates with Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Mumbai, can apply for Customer Care Representative position in KuehneNagel. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the KuehneNagel recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of KuehneNagel and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of KuehneNagel and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in KuehneNagel and near your city and get a secured career.

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