KuehneNagel jobs - Customer Care Representative
Customer Care Representative
0 to3 Years
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Read More...
Your Profile matches the job
Posted:
4 Years ago
Views:
Applications:
Openings:
1
Job Description
Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Role
Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Responsibilities
Your Role
Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features
Your Responsibilities
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center
- Establish and strengthen operational relation to customer contact(s) through daily interaction and regular care visits
- To qualify customer inquiries and provide quotations within the given price band and in line with the national leeway in decision-making
- To follow-up on and close quotations to expand the share of wallet
- To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order
- To ensure complete and correct customer contact data, service data and changes in KN systems
- To document, resolve and analyze all complaints. Identify, share and eliminate root causes
- To create, review and refine customer reports
- Minimum graduate from a recognised university
- Good Communication skills
- Working Experience in Freight forwarding industry in handling sea logistics
Job Particulars
Education
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply
Freshers and Experienced (0 to3 Years )
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
501482
Job Category
Diploma , Tech Support
State
Maharashtra
Country
India
About Company
Kuehne+Nagel
Jobs By LocationVIEW ALL
Others also searched for
Active Jobs By Role
Safety Tips
How to get a Job early? Follow these tips1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.
Jobs By Roles- Accountant |
- Architect |
- BPO / Telecaller |
- Tech Support |
- Content Writer |
- Fashion Designer |
- Data Entry |
- SEO / Social Media |
- HR / Admin |
- Engineer(Core,Non-IT) |
- Sales Executive |
- Management Trainee |
- Design / Animation |
- Teacher / Trainer |
- Delivery Executive |
- Chef / Cook |
- Counsellor |
- More Roles
Jobs By Cities- Ahmedabad |
- Bangalore |
- Chennai |
- Delhi |
- Hyderabad |
- Kolkata |
- Mumbai |
- Pune |
- Noida |
- Gurgaon |
- Chandigarh |
- Panaji |
- Patna |
- Bhopal |
- Ahmednagar |
- Bhubaneshwar |
- Pondicherry |
- Mohali |
- Jaipur |
- More Cities
Save & Update More
