Customer Care Representative

Embibe Individual Private Learning
Experience : 0 to 3 Years
Education : 12th Pass (HSE)
Location : Bangalore
Per Month: Rs. 12,000 - Rs. 15,000
Job Role : BPO / Customer care (Voice , Customer care/support)
Posted on 02 Dec 19
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Job DescriptionLast Date 02 Jan 20

·       Manage large amounts of incoming calls/chats

·       Identify and assess customers’ needs to achieve satisfaction

·       Build sustainable relationships and trust with customers through open and interactive communication

·       Provide accurate, valid and complete information by using the right methods/tools

·       Handle customer complaints, provide appropriate solutions and alternatives within the time limits; 

        Follow up to ensure resolution

·       Keep records of customer interactions, process customer accounts and file documents

·       Follow communication procedures, guidelines and policies

·       Take the extra mile to engage customers

Job Type : Full Time
Interview Type : Face to Face Interview
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