Customer Care Representative

Caliber Hunt
Experience : 0 to 2 Years
Education : BA, BSc, B.Com
Location : Delhi
Per Month: Rs. 10,000 - Rs. 12,000
Job Role : BPO / Customer care (Voice)
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

• answering or Making Calls to Clients to Learn About and Address Their Needs, Complaints, or other Issues with Products or Services.

• responding Efficiently and Accurately to Callers, Explaining Possible Solutions, and Ensuring that Clients Feel Supported and Valued.

• engaging in Active Listening with Callers, Confirming or Clarifying Information and Diffusing Angry Clients, as Needed.

• building Lasting Relationships with Clients and other Call Center Team Members Based On Trust and Reliability.

• utilizing Software, Databases, Scripts, and Tools Appropriately.

• understanding and Striving to Meet or Exceed Call Center Metrics While Providing Excellent Consistent Customer Service.

• making Sales or Recommendations for Products or Services that May Better Suit Client Needs.

• taking Part in Training and other Learning Opportunities to Expand Knowledge of the Company and Position.

Job Type : Full Time
Interview Type : Face to Face Interview
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