Customer Care Representative

FedEx Express
Experience : 0 to 4 Years
Education : BE/B.Tech, BSc, B.Com
Location : Gurgaon
Per Month: Rs. 16,000 - Rs. 20,000
Posted on 09 Oct 19
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Job DescriptionLast Date 09 Nov 19
Responds to all types of Customer calls/communications (self-service, product and services, invoicing, customs regulatory etc) using competency and available tools to provide optimum services, information and advice. Additionally, performs less complex traces and routine problem resolution
Contributes to assigned learning events, and uses appropriate methods to acquire a good understanding of changes and developments within the FedEx business (regulatory changes, systems, processes, products, value added services etc),together with developments with the Customers
Uses appropriate methods and tools to organise assigned types of transactions and new work requests. Includes receiving work via multiple channels, prioritising each transaction and maintaining required progress to consistently meet Customer expectations/FedEx standards
Performs realistic assessments of progress and escalates potential issues to minimise the incidence of escalated calls

Job Type : Full Time
Interview Type : Face to Face Interview
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