Customer Care Representative

Toucon Consulting
Experience : 0 to 8 Years
Education : 12th Pass (HSE)
Location : Mumbai
Per Month: Rs. 10,000 - Rs. 13,000
Job Role : BPO / Customer care (Voice)
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

Good Communication Skills – Written English

O Be Able to Understand the Customer Query and Provide the Optimum

resolution and At the Same Time Upsell other Products/services of the Client

the Term “customer” Would Describe Someone Who Would Wish to Avail

services of the Client or Require Help with a Service of the Client Which He/she

might have Purchased

Patience – a Key Aspect of the Job. Customers May Not Always Be Tech Savvy

and Might Take Their Own Time to Articulate Their Query

Confidence – Sales is all About Convincing a Potential Customer to Go in For

the Value Added Service Offered By the Client

Retention – It is Very Important to Be Aware of the Policies Laid Down By The

client and also Be Aware of Any Product Updates Which Come from the Client.

effectively, Absorbing and Retaining Content Delivered Throughout the Training

period and also Being Able to Clear Assessments Conducted During That

particular Period

Job Type : Full Time
Interview Type : Face to Face Interview
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