Good Communication Skills – Written English
O Be Able to Understand the Customer Query and Provide the Optimum
resolution and At the Same Time Upsell other Products/services of the Client
the Term “customer” Would Describe Someone Who Would Wish to Avail
services of the Client or Require Help with a Service of the Client Which He/she
might have Purchased
Patience – a Key Aspect of the Job. Customers May Not Always Be Tech Savvy
and Might Take Their Own Time to Articulate Their Query
Confidence – Sales is all About Convincing a Potential Customer to Go in For
the Value Added Service Offered By the Client
Retention – It is Very Important to Be Aware of the Policies Laid Down By The
client and also Be Aware of Any Product Updates Which Come from the Client.
effectively, Absorbing and Retaining Content Delivered Throughout the Training
period and also Being Able to Clear Assessments Conducted During That
particular Period
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