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Customer Care Specialist

NIIT Limited
Experience : Freshers
Education : BBA/BBM, BDS, BCA, B.P.Ed, BHM...
Posted on 12 Aug 19
Job DescriptionLast Date 08 Oct 19

Hiring Result Awaited with ATTRACTIVE SALARY PACKAGE!!!

Up to 3.08 LPA

An excellent Opportunity engulfs you with one of the most renowned company. You will be on permanent Payroll of WIPRO!!! Deployed to one of Top Fortune 500 International MNC!!!

Job Description:

Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist

We are looking for smart professionals with a great attitude to make every single client interaction delightful.

Your Impact as a Customer Care Specialist.

·         Customer Service through calls

·         Ensure timely and accurate service delivery at defined productivity  levels

·         Build client & domain knowledge to be able to deliver a resolution on the first  conversation

·         Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

·         Maintain Internal & Client level delivery quality on calls.

.          Well Conversable in English

·         Adhere to Customer Service Attendance & Accountability policies

·         Execute issue /query resolution and ensure proper documentation &  follow-up

·         Identify, share and support operational improvements in Education

·         Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)

·         BE, B-tech graduate and full-time MBA’s with minimum of 6 months of BPO experience You bring knowledge & expertise.

Skills Required

·         Excellent communication skills

.         Well Conversable In English

·         Should be flexible to work in rotational  shifts

·         Proficient in computer usage and Basic knowledge on MS  Office

·         Defined career road map which offers growth opportunities

·         Performance-based incentive  program**

·         Investment in talent development and skills enhancement

·         Work-life balance with 5 day work week

·         Collaborative environment with best in class professionals

·         Focus on colleague engagement and fun@work

For Telephonic Interview call directly @

And schedule your interview:

Or Walk-in Directly@

Time and Venue

 8th August – 12th August, 3 PM onwards

NIIT LIMITED, A-24, INFOCITY-1, Sector 34, Gurgaon

LOCATION GURGAON

Contact Person – Megha

Limited seats Available

24*5 Working days

Both Side Transport Facility

Perks and Benefits 

'Good incentives plan' + Both side transport

Salary: Up to 3 LPA / 21,400 in Hand

Industry: BPO, Call Centre, ITeS

Functional Area: ITES BPO KPO LPO Customer Service Operations

Role Category: Voice Process (HRO)

Role: Associate/Senior Associate - (NonTechnical)

Employment Type: Full Time, Permanent

Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description

About NIIT

NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world’s leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to wipro.

Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

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