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Customer Care Specialist

Beyond 360
0.5 to 2.5 Years
Noida(Noida-Others)
15,000 - 25,000 Per Month
Job is expired
Posted on 16 Jan 19
Job DescriptionLast Date 15 Feb 19
Job description:
  • We are looking for a Customer Care Specialist to manage communication between Clients and Organization.
  • Our ideal candidate has exceptional professional interpersonal skills, a passion for relationship-building and delivering customer delight, a deep sense of ownership, and an entrepreneurial spirit. 
  • He or she is energized by the opportunity to collaborate across multi functional teams and to interact directly with our Coaches and Beyond 360 members. 
  • This person is naturally positive, resourceful, and curious - where others see problems, they see solutions and opportunities.
Purpose:
  • Responsible for responding to customer inquiries and complaints regarding company service offerings and software.
  • Answers and initiates a variety of real-time inbound and outbound voice-based communications in English language to support customer care.
  • Specialists will have at their disposal a range of tools, processes and systems to address the customer inquiries with speed and efficiency.
  • Ensures high level of customer satisfaction is obtained with each interaction.
Primary Responsibilities
  • Responds to telephone inquiries and complaints using standard scripts and procedures
  • Gathers information, researches/resolves inquiries and document customer calls
  • Communicates appropriate options for resolution in a timely manner
  • Informs customers about services available and assesses customer needs
  • Prepares standard reports to track workload, response time and quality of input
Skills:
  • Entry Level with little prior work experience
  • Education: Graduation and above
  • Fluent English is a must
  • Microsoft Excel knowledge is a must

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description

Beyond360 is an engagement and collaboration SaaS based enterprise product platform that drives employee interaction and behaviour. We help companies recognize, motivate, connect, communicate and collaborate on organisational goals and values. GoInfinity Technologies Pvt. Ltd. (India) is a subsidiary and Global Development Centre of Beyond360 Limited U.K. We have offices in UK, US and India.

 

Beyond360 platform is built to solve real-world business challenges right out of the box. Our platform enables organisations to attract, improve loyalty & retention and leverage talent.

It’s an innovative cloud based platform build with latest technologies and with a seamless user experience. It offers true multi-tenanted SaaS technology providing huge scalability to grow vertically and leverage it operationally.

Access for anywhere, anytime with mobile, tablet and computer ensuring employers are able to reach their entire workforce.

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