Customer Care Specialist jobs in Pune at Veritas Technologies LLC

What You Will Be Doing

Serve as the first point of contact for Customers and Partners for general queries relating to licensing, entitlement, portal access, and technical support.
Quickly respond to customer calls, web cases, emails and chats.
Deliver a high level of service and provide prompt resolution to ensure customer satisfaction
Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem - Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Veritas business units as needed
Adhere to defined case handling processes and use appropriate reference materials and internal knowledge documents efficiently.
Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
Build and maintain customer relationships in support of Customer Onboarding and Customer retention
Facilitate a positive and productive team environment

What skills, experience and education you need as a team member to succeed:

Graduation in any discipline is a MUST
Minimum of 3 years Customer Service experience (or equivalent experience) and there is no maximum limit for number of years of experience
Excellent English business communication skills (Read, Write and Speak)
Experience in working in 24x7 environment is a must
Experience in Software and Technology industry is preferred
Experience in customer relationship management tools is preferred
Experience in Enterprise Resource Planning tools such as Oracle is preferred
Ability to quickly respond, efficiently manage time and multitasking
Ability to explain complex ideas in simple terms
Problem solving skills and meticulously work across cross function teams to resolve customer issues
Proficiency in Microsoft Office Suite

At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!

About VERITAS

Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers.

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