Customer Care Specialist

Wipro
Experience : 0 to 2 Years
Education : BA, BBA/BBM
Location : Gurgaon
Per Month: Rs. 18,000 - Rs. 22,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20
Ensure Timely and Accurate Service Delivery At Defined Productivity Levels

Build Client & Domain Knowledge to Be Able to Deliver a Resolution On the First Conversation

Ensure Adherence to Client Service Level Agreements (slas) like Customer Satisfaction, Service Level,

handle Time & Customer Effort

Maintain Internal & Client Level Delivery Quality On Calls, Chats & Email Conversations

Adhere to Customer Service Attendance & Accountability Policies

Identify, Share and Support Operational Improvements
Job Type : Full Time
Interview Type : Face to Face Interview
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