Customer Centre Executive recruitment in Mumbai - For a client of TeamLease Services Ltd

Job Description :

Inbound Customer Care Helpline

1. Handling Inbound Customer Care Calls guiding customers through their queries

2. Explaining the product features and benefits and guiding customers to pay through various

payment modes

3. Product upselling/ Direct Debit upselling

4. Handle customer objections related products and processes if any

5. Co-ordinate with backend operations to fulfil customer requests and resolve grievances if any,

6. Out calling customer for close looping his query or complaint

Requirement

1. Graduates with minimum 6 months experience of working in Contact Center in BFSI Processes

(Inbound/Outbound processes)

2. Candidate with education qualification of 10+2 or equivalent can be considered provided relevant

work experience in Insurance/ Bank for more than 1 year.

3. Excellent communication skills in Hindi, English and Regional Language as required

4. Telephone etiquettes & should be Computer literate, able to handle Excel Basics

Other Key Requirements due to Current COVID -19 situation

The Candidate may have to work from home at places where we have restrictions/lockdown

Candidate will have to use his own mobile phone & sim card to make official phone calls to

customers and to use data for accessing SUD Life Applications (Necessary recharge

reimbursement will be credited at the end of the month)

Candidates must have good data network at home location to avoid impact on accessing data

over phone.

Wherever required, we will be offering desktops/laptops to associates to work from home. It will be the associates responsibility for safety and security of the device