NestAway Technologies jobs - Customer Service Executive

Customer Service Executive

NestAway Technologies
experience Fresher
salary Salary not disclosed
qualification
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Posted: 5 Years ago
Views: 3
Applications: 0
Openings: 25

Job Description

Job Description   

  • Role: Customer Champions
  • Location: Bangalore
  • Experience: 0 - 3 years

 Must have skills:

  • Excellent communication skills in both Hindi and English. 
  • Strong phone contact handling skills & active listening. 
  • Familiarity with Customer Relationship management systems and practices. 
  • Customer orientation and ability to adapt/respond to different expectations of customers. 
  • Ability to multi-task, prioritize, and manage time effectively. 
  • Should be open for  night shift.

 Responsibilities:

  • Effectively manage large amounts of incoming calls & emails. 
  • Generate sales leads. 
  • Identify and assess customers' needs to achieve customer delight. 
  • Build sustainable relationships of trust through open and interactive communication. 
  • Provide accurate, valid and complete information by using the right methods/tools. 
  • Meet personal/team sales targets and call handling quotas. 
  • Provide appropriate solutions to customer complaints within the time limits and follow-up to ensure resolution. 
  • Keep records of customer interactions, process customer accounts and file documents. 
  • Follow communication procedures, guidelines and policies. 
  • Go the extra mile to engage customers. 


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id105204
Job Category Tech Support
Locality Address HSR
StateKarnataka
Country India

About Company

Our home-solutions firm, Nestaway, was established in Bengaluru by Amarendra Sahu, Deepak Dhar, Jitendra Jagadev and Smruti Parida in January 2015. All four founders had experienced a common problem – finding a home in the big city. Young people faced different kinds of discrimination. Single women and bachelors are considered unreliable. Migrants from other places are viewed with suspicion as they appear as ‘foreigners’ in a new city. Further, many newcomers did not have the know-how to get around, lacking access to local insights in a new city.

We concluded that people leaving homes to relocate to another city needed more than just a house. They needed a place they could call home, a community where they would be accepted and a platform which allows connections to various other access points.

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