Customer Champions jobs in Bangalore at Nestaway

Must have skills:

Excellent communication skills in both Hindi and English. ( Mandatory to know both languages)
Strong phone contact handling skills & active listening.
Familiarity with Customer Relationship management systems and practices.
Customer orientation and ability to adapt/respond to different expectations of customers.
Ability to multi-task, prioritize, and manage time effectively.

Responsibilities:

Effectively manage incoming calls & emails.
Generate sales leads.
Identify and assess customers' needs to achieve customer delight.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/team sales targets and call handling quotas.
Provide appropriate solutions to customer complaints within the time limits and follow-up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.

Our home-solutions firm, Nestaway, was established in Bengaluru by Amarendra Sahu, Deepak Dhar, Jitendra Jagadev and Smruti Parida in January 2015. All four founders had experienced a common problem – finding a home in the big city. Young people faced different kinds of discrimination. Single women and bachelors are considered unreliable. Migrants from other places are viewed with suspicion as they appear as ‘foreigners’ in a new city. Further, many newcomers did not have the knowhow to get around, lacking access to local insights in a new city.

We concluded that people leaving homes to relocate to another city needed more than just a house. They needed a place they could call home, a community where they would be accepted and a platform which allows connections to various other access points.

At Nestaway, Customer Experience is at the core of everything we do. Our top priority is to ensure that their experience with us is delightful and for that we need champions like you. Our Customer Champion's job goes beyond just answering the queries or handling the calls of disgruntled customers- they are responsible for changing the way India lives! If you are looking for an opportunity to work with a market leader in the industry and do so meaningful work, your search ends with us. Apply Now!