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Customer Delight Engineer

For a client of TeamLease Services Ltd
0.5 Years
1,80,000 - 2,00,000 Per Year
Job is expired
Posted on 03 Oct 18
Job DescriptionLast Date 02 Dec 18

-         Perform "Counter Opening Check" and maintain upkeep of all relevant tools and equipment

-         Ensure ESD compliance

-         Adherence to time commitment and repair processes of Lava as per guidelines

-         Handling of cash for OW Calls

-         Handling of good and defective spares

-         Participate in everyday morning meeting

-         Greet customer using defined script

-         Treat customer as defined in workways

-         Inform customer about IW and OW policies

-         Inform customer about inspection charges

-         Perform ELS on each phone as per ELS guidelines and record the details in system and on workorder

-         Ensure to update latest software in all customer phones irrespective of fault

-         Ensure that repair action procedure is correctly followed and mentioned on the workorder before replacing PCBA

-         To achieve desired productivity and quality of repair on FIFO basis

-         To reduce PCBA and other spare consumption through improved component level repairs

-         Functional testing of phones as per final QC guidelines

-         Perform QC of phone before dispatch

-         Capturing customer detail in IT system (CRM)

-         Create and close workorders in CRM

-         Perform warranty check in CRM

-         Perform IMEI reading

-         Dispatch handset to customer

-         Keep updated with latest available software and procedures to install the same on customer phones

-         Participate in technical forums and provide inputs and suggestions for repair related issues

-         Achieve maximum scores in al attended trainings to keep up with the high technical competency level

-         Continuously work on self-technical competency to improve the quality of repairs

-         Reduce PCBA consumption and repeat repairs

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