Customer Delight Engineer Jobs - Noida - For a client of TeamLease Services Ltd - 6 months to 6 months experience

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Customer Delight Engineer

For a client of TeamLease Services Ltd

0.5 to 0.5 Years

Diploma, BE/B.Tech

Noida,

1,80,000 - 2,00,000 Per Year

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Posted on 03 Oct 18

Job DescriptionLast Date 02 Dec 18

- Perform "Counter Opening Check" and maintain upkeep of all relevant tools and equipment

- Ensure ESD compliance

- Adherence to time commitment and repair processes of Lava as per guidelines

- Handling of cash for OW Calls

- Handling of good and defective spares

- Participate in everyday morning meeting

- Greet customer using defined script

- Treat customer as defined in workways

- Inform customer about IW and OW policies

- Inform customer about inspection charges

- Perform ELS on each phone as per ELS guidelines and record the details in system and on workorder

- Ensure to update latest software in all customer phones irrespective of fault

- Ensure that repair action procedure is correctly followed and mentioned on the workorder before replacing PCBA

- To achieve desired productivity and quality of repair on FIFO basis

- To reduce PCBA and other spare consumption through improved component level repairs

- Functional testing of phones as per final QC guidelines

- Perform QC of phone before dispatch

- Capturing customer detail in IT system (CRM)

- Create and close workorders in CRM

- Perform warranty check in CRM

- Perform IMEI reading

- Dispatch handset to customer

- Keep updated with latest available software and procedures to install the same on customer phones

- Participate in technical forums and provide inputs and suggestions for repair related issues

- Achieve maximum scores in al attended trainings to keep up with the high technical competency level

- Continuously work on self-technical competency to improve the quality of repairs

- Reduce PCBA consumption and repeat repairs

Job Role

Others

Job Type

Contract

Interview Type

Company Description

TeamLease

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