- Perform "Counter Opening Check" and maintain upkeep of all
relevant tools and equipment
- Ensure ESD compliance
- Adherence to time commitment and repair processes of Lava as per
guidelines
- Handling
of cash for OW Calls
- Handling
of good and defective spares
- Participate
in everyday morning meeting
- Greet
customer using defined script
- Treat
customer as defined in workways
- Inform
customer about IW and OW policies
- Inform
customer about inspection charges
- Perform
ELS on each phone as per ELS guidelines and record the details in system and on
workorder
- Ensure
to update latest software in all customer phones irrespective of fault
- Ensure
that repair action procedure is correctly followed and mentioned on the
workorder before replacing PCBA
- To
achieve desired productivity and quality of repair on FIFO basis
- To
reduce PCBA and other spare consumption through improved component level
repairs
- Functional
testing of phones as per final QC guidelines
- Perform
QC of phone before dispatch
- Capturing
customer detail in IT system (CRM)
- Create
and close workorders in CRM
- Perform
warranty check in CRM
- Perform
IMEI reading
- Dispatch
handset to customer
- Keep
updated with latest available software and procedures to install the same on
customer phones
- Participate
in technical forums and provide inputs and suggestions for repair related
issues
- Achieve
maximum scores in al attended trainings to keep up with the high technical
competency level
- Continuously
work on self-technical competency to improve the quality of repairs
- Reduce
PCBA consumption and repeat repairs
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