Responsible for providing chat support for customers on pre-orders and post order service. Performs work in accordance with standardized policies and procedures. Responsible for customer satisfaction through effective handling of customer problems. Work requires a strong analytical ability to resolve complex issues in addition to effective written skills such as quality, productivity, first contact resolution, and attendance Follows up with the clients for any special requirements. Maintenance of customer complaints. Customer feedback & surveys. Highlight customer issues to the concern authorities.