CUSTOMER DELIGHT EXECUTIVE

Jumbotail Technologies Pvt. Ltd.
1 to 3 Years
Posted on 12 Jul 19
Job DescriptionLast Date 10 Sep 19
CUSTOMER DELIGHT EXECUTIVE

Requirements :

  • Graduate/ Post Graduate degree in any discipline.
  • 1-3 years of experience in Customer Service or Seller Support function.
  • Excellent communication skills in Hindi, English and Kannada is a must
  • Ability to communicate correctly and clearly with all customers base
  • Excellent customer issue documentation skills
  • Good listening ability to understand customer issues very clearly and provide resolution.
  • Ability to function independently as well as in a team.
  • Familiarity with Microsoft excel, Microsoft Word, Internet Explorer and Android App
  • Ability to empathize with and prioritize customer needs
  • Ability to work with our customers that are business owners and very particular about their day to day operations
  • Demonstrated conflict resolution, negotiation, and de-escalation skills
  • Demonstrated ownership to resolve challenging customer issues, escalating when necessary
  • Ability to maintain regular and reliable attendance, including the daily schedule
  • Operational flexibility with the working schedule, may be expected to work weekends, holidays and event
  • Ability to multi-task in high-energy environment
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
At Jumbotail, we believe that the bedrock of a great enduring company is its core values, and how well its employees internalize them in their everyday life. After deep introspection, we have defined our core values that are meaningful to us, and that will help us endure our long journey towards realising our vision. Our values are not ornamental things that we boast about during good times, but rather are our guiding lights that help us make everyday decisions, especially during challenging times. We go great lengths to hire the best talent who are deeply aligned with our values. If we need to make a choice, we almost always give the benefit of doubt to someone who we believe is a better fit in terms of alignment with our values. Here are the 15 core values we live and die by.

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