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Customer Delight Officer

MoreTasks Business Solution
Experience : Freshers
Location : Gurgaon(Sector 50, Gurgaon , Sector 56, Gurgaon )
Per Month: Rs. 15,000 - Rs. 20,000
Posted on 10 Jul 20
Job is expired
Job DescriptionLast Date 08 Sep 20

Hi Applicant,

Is it you?

Do you love interacting with strangers?

Do you love helping people around? 

Do you have the quest of fixing problems quickly?

Are you self-motivated and eager to learn?

If answers to all these questions are yes then we are inviting to be a part of our team!

Now let’s talk about work!

What would be your Role?

  • Act as a bridge between our client and their customers

  • Develop potential customer relationship that promotes retention and loyalty, ultimately improving customer lifetime value 

  • Communicate thoughtful, customised solutions that will help customers move forward

  • Nurture the already existing relationships

  • Managing portfolio, maintaining, and nurturing existing relationships with customers

  • Taking care of their grievances/queries

  • Taking care of customer queries and grievances on behalf of our client

  • Solving operational problems by coordinating with the venue partners and city coordination

  • Reporting issues (unanticipated closures, strikes, etc) to the Amsterdam team and helping them take care of the affected orders

  • Serving as a bridge between the customers, our client, and the venue partners

  • Reporting loopholes in the process using the information provided by our team

  • Being a good human Providing emotional support as and when required

Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
MoreTasks is a business process management and outsourcing company based out of India and the United Kingdom. Our integrated IT and BPM process approach allows us to bring business value across industries and service lines, and help to the business challenges of our clients. We specialize in providing support operations across various platforms like- customer success, online transactions, lead generation, data operations and manual back-office tasks among others. With experts providing ceaseless, round the clock support, MoreTasks can help you reduce costs and increase efficiency. 
Job is expired
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