MoreTasks Business Solution jobs - Customer Delight Officer

Hi Applicant,

Is it you?

Do you love interacting with strangers?

Do you love helping people around? 

Do you have the quest of fixing problems quickly?

Are you self-motivated and eager to learn?

If answers to all these questions are yes then we are inviting to be a part of our team!

Now let’s talk about work!

What would be your Role?

• Act as a bridge between our client and their customers

• Develop potential customer relationship that promotes retention and loyalty, ultimately improving customer lifetime value 

• Communicate thoughtful, customised solutions that will help customers move forward

• Nurture the already existing relationships

• Managing portfolio, maintaining, and nurturing existing relationships with customers

• Taking care of their grievances/queries

• Taking care of customer queries and grievances on behalf of our client

• Solving operational problems by coordinating with the venue partners and city coordination

• Reporting issues (unanticipated closures, strikes, etc.) to the Amsterdam team and helping them take care of the affected orders

• Serving as a bridge between the customers, our client, and the venue partners

• Reporting loopholes in the process using the information provided by our team

• Being a good human. Providing emotional support as and when required.