Shk Brands jobs - Customer Delight Officer

Responsibilities and Duties

• Resolving the customer's complaints and determining the cause of the problem.
• Selecting and explaining the best solution to solve the problems/issues.
• Expediting correction or adjustment and following up to ensure resolution.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information and building sustainable relationships of trust.
• Assist with placement of orders, refunds, or exchanges.
• Keep records of customer interactions, process customer accounts, and file documents.
• Inform customer about deals and promotions

Key Skills
soft-spoken, listening skills, attitude to help, sincere, hard-working
Required Experience and Qualifications
Graduate in any stream, MBA would be a definite plus
Benefits

• Awesome work environment and opportunity to work with a dedicated A+ team
• The satisfaction of being able to help customers and see them delighted.
• Industry best remuneration
• The satisfaction of being a part of the nation’s fastest-growing brand in its category
• Opportunity to work in Meerut, a city with much less pollution and traffic than metros along with the significantly low cost of living