Customer Delight Officer jobs in Pune at Rebel foods formerly Faasos

Rebel foods formerly Faasos :: Hiring for Customer Care.

JD::

·Build sustainable relationships and engage customers by taking the extra mile
·Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
·Manage large amounts of inbound and outbound calls in a timely manner
·Seize opportunities to up sell products when they arise
·Keep records of all conversations in our call center database in a comprehensible way
·Meet personal/team qualitative and quantitative targets

Requirements::

·Previous experience in a customer support role. Even Freshers can apply
·Track record of over-achieving quota
·Strong phone and verbal communication skills along with active listening
·Familiarity with CRM systems and practices
·Customer focus and adaptability to different personality types
·Ability to multi-task, set priorities and manage time effectively

Company Profile -
Please go through the following links to get an overview of the organization:
Faasos is one the biggest name in Food-Tech and QSR's. Started in year 2011 in Pune with a vision of serving great food at the customers doorsteps quickly and as early as possible. We are currently based out of 15 cites in India, majorly all Metro's and Tier I & Tier II cities. We are 2900 employees strong with 175 kitchens across India. Being in Food Tech and operating in the cloud kitchen environment we are majorly into delivery. We have investors like Sequoia Capital, Light Box Ventures & Ru -net Venture capital on board. We are making 24000 orders on an average per day. Other than Faasos we own other major specialty brands like Behrouz Biryani, OvenStory Pizza, Mandarin Oaks,Firangi Bake, Sweet Truth,Olive Trails & Kettle & Kegs. These brands are prepared in the Faasos Multi - Cuisine cloud kitchen. We take orders via our app, our website other platforms too.
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Regards- Mrunal HR.