Execuitve-Telesales Jobs Opening in Duroflex Private Limited at Bengaluru

A Customer Experience (CX) Executive manages and improves a company's customer interactions, resolving issues, gathering feedback, and implementing strategies to enhance overall satisfaction and loyalty. Key responsibilities include handling inquiries via phone, email, and chat, resolving complaints, maintaining customer records, collaborating with other teams, and analyzing data to identify areas for service improvement. This role requires strong communication, problem-solving, and empathy skills to ensure positive experiences across all customer touchpoints. 

Core Responsibilities

• Customer Interaction:

  Responding to customer inquiries and concerns across various channels (phone, email, live chat) in a professional and empathetic manner. 

• Issue Resolution:

  Promptly resolving customer complaints and issues, ensuring customer satisfaction and addressing root causes. 

• Customer Feedback:

  Gathering, analyzing, and acting on customer feedback to identify opportunities for service and product improvement. 

• Record Keeping:

  Maintaining accurate customer interaction records using CRM systems. 

• Collaboration:

  Working with other departments (e.g., sales, marketing, IT) to address complex issues and align customer experience strategies. 

• Process Improvement:

  Contributing to the development and implementation of policies and procedures to enhance customer service quality and efficiency. 

Key Skills and Qualifications

• Communication Skills: Excellent verbal and written communication skills. 

• Problem-Solving: Strong ability to identify and resolve customer issues. 

• Empathy and Patience: The capacity to understand and address customer needs with patience and professionalism. 

• Technical Proficiency: Experience with CRM software and other customer support tools. 

• Product Knowledge: A comprehensive understanding of the company's products and services. 

• Collaboration: Ability to work effectively with cross-functional teams.