Hello world jobs - Customer Experience

Roles and Responsibilities:

• Effectively manage large amounts of incoming calls & emails
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Pre -Requisites:

• 0.6 – 2 years of experience in customer support
• The candidate must be willing to work in rotational shifts and must be open to rotational week offs

Must-Have Experiences:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills & active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different
• types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Excellent English & Hindi communication skills