Customer Experience

Hello world
Experience : 0.5 to 2 Years
Education : Any Graduate
Location : Bangalore
Posted on 07 Jun 19
Job is expired
Job DescriptionLast Date 02 Aug 19

Roles and Responsibilities:

  • Effectively manage large amounts of incoming calls & emails
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Pre -Requisites:

  • 0.6 – 2 years of experience in customer support
  • The candidate must be willing to work in rotational shifts and must be open to rotational week offs

Must-Have Experiences:

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills & active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different
  • types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent English & Hindi communication skills
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

At HelloWorld, we ignite opportunity by giving people a convenient living solution. Our co-living solutions for working professionals and students help people find friends in a new city while providing a fun place to live in. HelloWorld transforms large residential units architecturally to budget-friendly spaces rented on a sharing basis.

Job is expired
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