Graduate/postgraduate with overall 3+yrs experience of working in a domestic/international contact centre/ service set up (Inbound, outbound, The candidate must have 1 yr of general insurance customer support inbound call taking experience, 1+yr of other/captive inbound call taking experience & 1+yr of outbound call/ experience is a must
Candidate should possess excellent oral and written communication skills
Candidate with good customer service skills & captive contact centre experience would be preferred
Candidate should be willing to work in rotating shifts and Weekends
Candidate should be able to conversate in English, Hindi and Marathi
Responsibilities
Responsible for interacting with PAN India customers/prospects of Liberty General Insurance
Responsible for out calling PAN India customers/prospects of Liberty General Insurance
Responsible for delivering the relevant KPI’s designed for the assigned job role
Responsible for customer engagement and satisfaction survey
