Customer Experience Specialist jobs in Vadodara at Etech Global Services

Customer Experience Specialists are an integral part of the Etech team as they are the front line to our customers.
In this role you will be responsible for fielding inbound chats from potential and existing customers and selling our products and services.

Job Specifications:

Excellent English Communication Skills
Good computing skills
Flexible to work in rotational shifts

Job Functions:

Take multiple Inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered.
Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
Quote prices and encourages customers to buy.
Secures and places orders with others for filling and arranges delivery date.
Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
Prepare report on sales activities – Sales Tracker
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales.

Etech (formerly Effective Teleservices Pvt. Ltd.) has been a leading provider in BPO solutions since 1997 and under our current corporate structure since 2003. Etech provides superior performance and quality in all our inbound and outbound channels, chat support, as well as customer service and back office processes. Etech is based in US, India and Jamaica. We are a Tier One preferred provider for several Fortune 50 companies. Etech is a certified member of the National Minority Supplier Development Council (NMSDC) and a Texas Historically Underutilized Business (HUB). Etech has also been awarded as Best BPO Rising star category, by Gujarat Electronics and Software industries Association along with other recognition in the USA.