We are seeking a dedicated and detail-oriented Customer Follow-Up Specialist to join our team. The primary responsibility of this role is to make follow-up calls to customers who have recently interacted with our products or services. The ideal candidate should have excellent communication skills, be highly organized, and possess a customer-centric approach.
Responsibilities
Maintain a good relationship between customers and the company.
Provide detailed information about the products and services offered to the customers.
Communicate effectively with the customer support team.
Open and maintain customer account with all the desired account information.
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
Propose potential products or services to top management to gather customer information and analyze customer needs.
Achieve sales targets productively.
Train the junior staff on improving customer satisfaction.
Handle and manage surveys in regards to resolving customer service problems.
Keep the record of customers and follow-up with them on a timely basis for better customer experience.