NowFloats jobs - Customer Happiness Officer-Product

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Zadinga, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure that all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with a high level of ownership on your deliverables with a customer-first approach

What you’ll do

● You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking the help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most),Network Operations, Customer Success, Product and Finance teams.

● You will work one-on-one with customers, helping them to get the most out of Zadinga. You might wing unplanned calls and live screen-shares apart from answering phone calls and responding to emails.

● Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.

● Maintain our knowledge base - Write, edit and help create content whenever necessary.

● We work 24*7, considering that our product works 24*7. You will have to work rotating shifts for nights and weekends.

What you bring to the role

● You are empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.

● You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you dont know the answer right away.

● You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.

● You write well. You know exactly what word or punctuation to use based on the context.

● As we are an API driven company, you either know-how applications are built using APIs or have a keen interest to learn.

Why Should You Join us?

● You want to be an enabler for business success with an appetite for steep learning.

● You enjoy mentoring and coaching teams, take pride in the team's success.

● You enjoy solving problems and thrive for excellence.

What do you get?

● Opportunity to work with progressive, high growth start-up with highly accomplished co-

founders and diverse colleagues.

● Thrive in the entrepreneurial innovative organization that ‘listens’ to its people.

● Strong employee friendly company policies that make the work environment safer and

provide you with immense opportunity for personal learning and growth.