Customer Integration/Support Engineer jobs in Delhi at Irdeto

This is a customer facing role closely working with 3rd parties (Headend vendors, System integrators),solution architect, engineering and test teams to ensure the issues on customer platforms are well understood and closed to customer’s satisfaction.

Video
In this role you will be joining our Video team. Conditional access remains key to what we do; from managing new technology implementations, combating online piracy, offering anti-cheat methods for gaming to supporting customers' demand for high-quality multi-screen experiences Irdeto deliver to a global customer base.

Customer Integration & Support Engineer

In this customer facing role you will be closely working with 3rd parties (Headend vendors, System integrators),solution architect, engineering and test teams to ensure the issues related to MW on customer platforms are well understood and closed to customer’s satisfaction. It is important to possess good interpersonal skills and possess the ability to tailor your communication based upon the context. Most of the teams' work is reacting dynamically to customer affecting issues related to our support of “live” production systems. It is therefore important to be flexible, adaptable and accommodating as requirements can change regularly, often with little or no notice.

Key Responsibilities

Responsible for integration & testing of HE components along with installation, configuration, testing, support and training of Irdeto’s Conditional Access products for customers.
Needs to take a proactive role to understand any customer related queries and providing a satisfactory response back after required internal discussions.
This is a customer facing role in this role you will be Liaising at many levels with other teams and departments, it is important to possess good interpersonal skills and possess the ability to tailor your communication based upon the context.
This role may require travelling for interactions with customer, 3rd parties and MW engineering teams.
Integration Engineer in consultation with solution architect is also responsible for providing the required inputs to Project Manager for preparation of Statement of Work.

Who Are We Looking For

Multiple years of Integration & support experience on DVB systems.
Working knowledge of Windows system and Scripting.
Good understanding of DVB/MPEG standards.
Hands on experience working on HE components like Multiplexer, PSI, Modulator etc.
Good understanding of Conditional Access and Billing system.
Good understanding of Head end architecture and operations.
Working knowledge of Microsoft SQL Server and a good understanding of relational databases.
Good logical and analytical skills with the ability to absorb multiple requirements, provide analysis and then provide a practical solution that meet the customers’ needs.
Good presentations skill from small to medium sized groups.
Team player but able to work independently and remotely.
Basic understanding of networking, for example; TCP / UDP / PPP / IP / Firewalls / broadband.

Why join Irdeto?

We are on a mission to build a secure future, where people can embrace connectivity without fear. Our lives are increasingly connected. At Irdeto, we enable people and companies to experience connectivity effortlessly by protecting them from cyberattacks. Security is the enabler of the connected world we live in. Our solutions and services ensure that you can enjoy the latest video games, the best blockbuster movies and your favorite live events. And it does not stop there; our technology also secures connected transport and IoT connected industries – just to name a few. With 50 years of expertise in security, we protect over 5 billion devices and applications for some of the world’s best known brands.

What do we offer you?

We Encourage Personal And Professional Growth And Success Among Our Globally Diverse Workforce By Offering

At Irdeto, we know that it is the people who make our company a success.

Competitive remuneration and benefits
Career and personal development opportunities
Flexible working spaces in state of the art offices
A focus on collaboration, creativity, health and happiness
Working for a truly global company with offices in 15+ countries

With 50 successful years of business innovation behind us, Irdeto is a progressive company to join. We are looking for people who are energetic, dynamic and driven to be part of our community.