Customer Interaction Management Specialist jobs in Mumbai at Kent Technology Pvt. Ltd.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

We are Kent Technology, a young, vibrant and promising company that combines the best of entrepreneurial drive and vigor providing BPO, KPO, RPO and Contact Center management solutions across the globe.

Since 15th June 2004, our thirteen year old company has accomplished a significant position in the outsourcing industry with the objective to excel our customer’s expectations with a first class and effectual service’.

Over the years, Kent Technology has grown its operation from a business start-up into one of the most promising and successful outsourcing service providers in India. The enterprising drive and the realization of opportunity within India became the two most important factors towards the inception of the company.

It was not a company that was created but a whole new enterprise, a potentially new industry that had no history and no business model to follow. All it had was sound leadership, a focused vision and an undying passion.

The Call Center has been carrying out Telesales Outbound and Inbound calls to UK, USA, Australia and Canada; and to undertake Back Office operations, on a 24×7 – 365 days support basis.