Customer Management Executive

Bookmyforex
Experience : 1 to 4 Years
Education : BA, BBA/BBM, BCA, B.Com
Location : Gurgaon
Per Month: Rs. 10,000 - Rs. 12,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

Customer Management Executive

Taking care of Customer Escalations and Customer Queries

Responsibilities and Duties

Team Management, Task allocation & Process Improvement.

To handle customer escalation such as timely Payment by the customer, card load, mode of payment & on-time delivery.

To manage order tracking escalation and maintaining escalation sheet.

To minimize cancellation.

Achieving month end target

Dealing with channel partner.

Customer retention & satisfaction.

Co-ordinate with different departments.

Required Experience, Skills and Qualifications

- Good English Communication skills

Job Type : Full Time
Interview Type : Face to Face Interview
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