Customer Operations-Analyst jobs in MumbaiPune at Eclerx

Customer Operations-Analyst eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey.

We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing quality monitoring/insights, advanced analytics, automation, superior technical operations support, and digital care services.

We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience.

Analyze and verify customer accounts as per available data
Assist with routine customer queries on products and services via chat
Take appropriate steps to resolve customer issues and provide feedback to prevent similar issues from occurring in the future
Troubleshoot technical issues related to customer services
Serve as a subject matter expert on clients business rules, customer interaction policies and support tools

Required Expertise:

Basic knowledge of hardware (Modems, Routers and Technical troubleshooting)
Excellent communication (Written and Verbal) and interpersonal skills
An analytical mindset with the ability to quickly assimilate process knowledge
Strong team player who exhibits patience as well as the ability to help team members
Must be reliable in terms of attendance
Professional behavior, appearance, and communication skills
Basic knowledge of Excel and computer applications

Eligibility Requirements:

Graduate (Fresher/Experienced) / Undergraduate with minimum 6 months of work experience
Professional behavior, appearance, and communication skills
Flexibility to work the Night Shifts (rotational shifts, graveyard shifts)

Benefits: We acknowledge that great people make a great organization. At eClerx,

You’ll have access to technical and management training courses;
You’ll learn directly from industry SMEs (Subject Matter Experts); our team leads love to mentor
Lastly, you will have the opportunity to learn best practices across different clients, industries, and domains