CUSTOMER OUTREACH EXECUTIVE - SALES
Thane, Mumbai, Maharashtra, India
WHY SHOULD YOU JOIN TOPPR:
- Custodian of a bright future: Introduce students to personalized learning. Act as a link between a student and a counselor and help them achieve their academic goals.
- As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
- Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
- Perks and incentives: We appreciate your efforts by providing exciting perks and incentives tailored specifically for you.
HOW YOU’LL RAMP:
In First Week...
- Understand Toppr’s journey, mission, values, future outlook, and footprint across India.
- Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies.
- Have mock sessions with experienced team members to gain first-hand experience of the customer outreach process.
By Day 30:
- Explain to students how Toppr’s personalised learning app addresses their needs.
- Fix at least 20 counseling sessions/day with students and their parents at their homes.
By Day 90: Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
KEY QUALIFICATIONS:
- A graduate degree from a reputed institute.
- Candidates with telecalling experience are preferred. Freshers can also apply.
- Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
- Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
WHO YOU ARE:
- To be successful in this role, you’ll need to have the following skills:
- Communication: Excellent communication skills in English and/or the regional language.
- Empathy: Ability to approach any situation with patience and natural empathy.
- Integrity: As a COE, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
- Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
- Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.